Frequently Asked Questions (FAQ)

General Questions

Q: Why does it take a little longer to receive my order?
A: Unlike mass-produced items, every product you order is made just for you through a print-on-demand process. This ensures that each design is printed fresh, with no leftover stock or waste. While this may take a little extra time (usually 2–7 business days for production), it means your order is uniquely yours!

Q: How long will shipping take?
A: After production, shipping times vary depending on your location and chosen shipping method. Typically, orders within the U.S. arrive within 10–14 business days, while international orders may take a bit longer. Rest assured, it’s worth the wait for something created just for you!

Q: What are the benefits of print-on-demand?
A: Print-on-demand means no wasted inventory, so every product is made especially for you. This approach allows us to offer a wider variety of designs, sizes, and styles without compromising quality or sustainability. Plus, you get a fresh product, not one that’s been sitting on a shelf.


Products and Customization

Q: Are your products pre-made or made to order?
A: All of our products are made to order, meaning they’re created just for you after you place your order. This ensures every item is produced with care, attention to detail, and minimal waste.

Q: What materials are used for your products?
A: We use high-quality materials, such as soft cotton and premium cotton blends, to ensure your items are as comfortable as they are durable. The specifics of each product are listed on their individual pages.

Q: Can I personalize my order?
A: While we don’t offer direct personalization at this time, we’re always adding fresh designs. If you have ideas for new products, feel free to send them our way!


Shipping and Returns

Q: Why does production take 2–7 business days?
A: Each item is printed and prepared especially for you—no mass production here! This process ensures your design is vibrant, well-printed, and up to our high standards before it’s shipped out.

Q: Can I expedite shipping?
A: Absolutely! Expedited shipping options are available at checkout. However, please keep in mind that production time still applies before your order is shipped.

Q: What is your return policy?
A: Please refer to our return policy for more information.


Order Issues

Q: What happens if my order arrives damaged or incorrect?
A: We’re here to help! If there’s an issue with your order, please contact us within 14 days of delivery. Include your order number and photos of the item, and we’ll resolve it as quickly as possible.

Q: I haven’t received my order yet—what should I do?
A: First, check the tracking information provided in your shipping confirmation email. If your order is delayed or appears lost, contact us, and we’ll assist in locating it.


Payments and Discounts

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and most other popular payment methods, making checkout simple and secure.

Q: Do you offer discounts or promotions?
A: Yes! Keep an eye on our social media pages and subscribe to our newsletter for updates on discounts and special promotions. Plus, each order you make includes a thank-you coupon code for your next purchase.


The Reject Rack Difference

Q: What makes Reject Rack different from other shops?
A: At Reject Rack, we’re all about bold designs, unique humor, and individuality. Every order is printed on demand just for you, ensuring no wasted inventory and a fresh, high-quality product every time. Our process means every design is as unique as the person wearing it.